Welcome to Nameless Esports, operated by Nameless Esports / Armour Studios ("we," "us," or "our"). These Terms of Service ("Terms") cover https://namelessesports.com, Nameless Arena (play.namelessesports.com), your account at app.namelessesports.com, Broadcast Studio (studio.namelessesports.com and its desktop app), coaching, and the Nameless Esports store (together, the "Platform"). By using the Platform you agree to these Terms. If you do not agree, do not use the Platform.
Our Privacy Policy, Cookie Policy, community rules, competition rules and refunds and cancellations page are part of these Terms.
1. Who can use the Platform
13 and over. You must be at least 13 years old to create your own account. We ask for your date of birth when you sign up.
12 and under: family accounts. Children 12 and under cannot sign up on their own. A parent or guardian with an adult account can create a family (managed) account for their child from the family dashboard after giving verifiable parental consent. The parent chooses what the child may do (for example, enter events, join teams, chat with teammates, show a display name publicly), can pause or delete the account at any time, and receives all notices for it. The child signs in with a one-time code the parent creates. A family account can never buy anything; the parent pays for anything paid. In the year the child turns 13, the parent can start a handover: the teen adds their own email and password, accepts these Terms, and the account becomes theirs with its history kept.
13 to 17. Teens can use the Platform with the awareness of a parent or guardian. To buy a subscription, a community membership or an event entry, or to book coaching, a teen needs a parent or guardian to approve that purchase through the family system first. Accounts under 18 cannot receive payouts, sell paid memberships or charge entry fees.
Organizers who run events for minors, such as schools and clubs, are responsible for any consents their own events require.
2. Your account
You are responsible for keeping your sign-in details safe and for activity under your account. Tell us right away at contact@namelessesports.com if you think someone else is using it.
You may not create accounts for another person without their authorization (other than a parent creating a family account), impersonate anyone, or use a name that is offensive, misleading or infringes someone else's rights.
3. Acceptable use
You agree not to:
- Break any applicable law or regulation.
- Harass, bully, threaten or harm other users.
- Post content that is unlawful, defamatory, obscene or discriminatory.
- Send spam, unsolicited advertising or phishing messages.
- Try to gain unauthorized access to any part of the Platform or its infrastructure.
- Scrape, crawl or harvest data from the Platform with automated tools without our written consent.
- Misrepresent your identity, affiliation, game statistics or competitive results.
- Cheat, use unauthorized software, share or sell accounts, or play on another person's account in a competition.
- Manipulate results, check-ins, reports or disputes, or collude with an opponent.
- Stop or get in the way of anyone else using the Platform.
Our community rules explain in plain words what is not allowed, how we moderate (including our automated word filter), what can happen if you break a rule, and how to appeal.
4. Competitions and communities
- Organizers. Anyone may create a community and host competitions on Nameless Arena for free. The community or organizer running an event sets its rules, schedule, eligibility and prizes, and decides check-ins, forfeits and disputes, under our competition rules. We are not the organizer of events we do not run ourselves.
- Results and fair play. Teams report results and the other team confirms or disputes them. Results can be confirmed automatically when the confirmation window ends, and a team that does not check in on time may forfeit. Organizers may correct results, award forfeits and disqualify participants who break the rules.
- Public records. Rosters, results, standings, rankings and reputation are public parts of the Platform (family accounts show "Nameless player" unless the parent allows the display name).
- Community pages. Community owners and admins are responsible for what they publish on their pages, including logos, links, announcements and sponsor listings, and confirm they have the right to use them.
5. Content you post
You keep ownership of content you post on the Platform (profile information, messages, uploads and so on). By posting it, you give Nameless Esports / Armour Studios a non-exclusive, worldwide, royalty-free license to host, use, display and distribute that content to run the Platform.
You are responsible for content you post and confirm you have the right to post it. We may remove content or restrict accounts that break these Terms or our community rules. When we do, we tell you what we restricted, why, and how to appeal, unless the law or the safety of others prevents it. Anyone can report illegal content through our illegal content notice form.
6. Subscriptions: NEXUS and Broadcast Studio
Playing in and hosting competitions and communities is free. NEXUS and NEXUS + Studio (Solo, Crew and Pro, plus extra seats) are paid subscriptions, billed by Stripe monthly or yearly in US dollars, plus any sales tax or VAT that applies. Current prices and what each plan includes are on our pricing page. Enterprise Studio plans are agreed separately.
- Automatic renewal. A subscription renews automatically at the end of each billing period at the then-current price until you cancel. At checkout you confirm the price, the billing interval and that it renews; we keep a record of that consent. We email a reminder before a yearly plan renews and before a free trial turns into a paid plan.
- Cancelling. You can cancel any time from Billing in your account (or the Stripe customer portal linked there). Your plan then ends at the end of the period you already paid for and you keep its perks until then. Cancelling does not refund the current period, except as described for EU and UK customers below or where the law requires it.
- Plan changes. When you switch to another NEXUS plan or interval in Billing, the change takes effect right away, the price difference is prorated and charged or credited at once, and any free trial ends. If the card is declined, your old plan stays. Adding, changing or removing Broadcast Studio on a NEXUS plan is prorated on your next invoice.
- Free trials. When a free trial is offered, it is for NEXUS plans only and only for a first subscription. The length is shown at checkout. Your card is charged when the trial ends unless you cancel before then.
- Failed payments. If a renewal payment fails, Stripe retries it and we ask you to update your card. Perks continue for up to 7 days after the period ends while payment is retried; after that the plan stops.
- EU and UK customers. If your billing address is in the EU, the EEA or the UK, you can withdraw within 14 days of buying a subscription from Billing. The plan ends at once and we refund the price minus the part you used.
- Minors. Teens need a parent's approval to buy (section 1). A parent can buy NEXUS for a family account and manages and cancels it.
Full details are on our refunds and cancellations page.
7. Broadcast Studio and the desktop app
Broadcast Studio includes a Windows desktop app. We grant you a limited, non-exclusive, non-transferable license to install and use it while you have access to Broadcast Studio, for the number of producer seats your workspace has. You may not resell, sublicense or reverse engineer it except where the law allows.
The app signs in to your Nameless account; we keep a record of each device it is signed in on and can sign a device out. It sends us basic usage and performance data (see our Privacy Policy). It checks for and installs updates from us automatically, and we may require a minimum supported version. Broadcast Studio is in a founding producer beta: some approved producers have free founding access until an end date we set, after which a paid plan is needed to keep using it. Features may change during the beta.
You are responsible for having the rights to everything you put on stream with Broadcast Studio, including game footage, logos, music and sponsor marks, and for following the rules of the platforms you stream to.
8. Community memberships and payouts
Communities can sell paid monthly memberships once they set up payouts with Stripe Connect. Only an adult account holder can set up payouts.
- For members. Memberships are billed monthly by card through Stripe and renew until you cancel. You cancel from Manage membership on the community page, through Stripe's customer portal. Switching to another tier is prorated on your next invoice. If a payment is fully refunded or disputed, the membership ends. Questions about perks go to the community; see our refunds page.
- For communities. The member pays the price you set (at least $3 a month). Stripe sends it to your connected Stripe account, minus one application fee made of a published processing fee (5% + 30¢ per payment) and the Nameless commission (10%). Stripe's own terms, including the Stripe Connected Account Agreement, apply to your Stripe account. You are responsible for delivering the perks you list, for your taxes, and for the community's conduct toward members.
- Perks that are not allowed. A paid tier can never include entry to prize events, entry fee discounts or waivers, giveaway entries, prize boosts or priority seeding. We may remove tiers or text that break this rule.
9. Entry fees, event passes and prizes
- Where an event charges. Most events are free to enter. Where paid entry or passes are offered, you pay us through Stripe at registration, and after the event we pay the organizer through Stripe Connect, minus refunds, any platform fee shown for the event and prizes paid through us. An unpaid entry may lose its place when its checkout expires.
- Refunds. If the organizer turned on automatic refunds and the event's refund deadline has not passed, withdrawing refunds your entry fee in full to the original payment method. Otherwise the organizer decides refunds. If an organizer cancels an event, paid entry fees are refunded through the original payment. Once the organizer has been paid out, refunds come from the organizer directly.
- Prizes. Prizes are offered and paid by the organizer or sponsor named on the event, under that event's rules. For events we run, we pay cash prizes only after the winner submits a valid tax form (such as a W-9 or W-8BEN) and passes sanctions screening, and the event page states who is eligible.
10. Coaching
Coaches are approved by us and must be 18 or over. Each coach sets the price of their own services; we add a Nameless service fee and card processing, all shown before you pay. To book, you need a Nameless account with Discord linked.
- Booking. If the coach has connected Google Calendar, you pick an open time and pay when you book. Otherwise you propose up to 3 times; we place a hold on your card and charge it only when the coach accepts a time. If the coach declines, does not answer in time, or you withdraw the request, the hold is released and you are not charged.
- Changes and cancellations. Your first cancel or reschedule ever is free. After that, each cancel or reschedule you make costs 50% of one session. Changes by the coach or by us are always free and the session goes back to you. Sessions starting within 24 hours cost a $10 expedite fee, charged only when the coach confirms.
- Problems and refunds. You can report a problem with a session up to 48 hours after it ends. Coach pay is held for those 48 hours and a report pauses it while we review. The refund rules for coaching are on our refunds page.
- Coach pay. Coaches are paid their price per session through Stripe Connect, or by us by hand until they set up payouts, 48 hours after each session. A report, refund or chargeback pauses that pay.
- Calendar and Discord. A booked session creates an event with a video link on the coach's Google Calendar and invites you. After payment we add you to the Nameless Discord server with a coaching role (with your permission through Discord) and open a private thread for the session with your coach. Our staff can see these threads and are added to every thread for a player under 18.
11. The Nameless Esports store
The store at store.namelessesports.com sells official merchandise and team and community stores. Checkout, payment, printing, shipping and returns are handled by our partner Fourthwall on its own checkout pages, and Fourthwall's terms and privacy policy apply to your order. Products are made to order. Shipping costs are shown at checkout. Our current returns policy is on the store returns and FAQ page and summarized on our refunds page.
12. Other services
If you sign in with or link Discord, Google, start.gg, Challonge, Twitch, Riot, Epic or another service, or pay or get paid through Stripe or PayPal, your use of that service is governed by its own terms. We are not responsible for those services or for inaccuracies in data they provide, such as ranks and statistics.
13. Intellectual property
The Platform and its original content (including the Nameless Esports and Nameless Arena names, logos, design, features and software) belong to Nameless Esports / Armour Studios and are protected by intellectual property laws. You may not copy, modify, distribute or create derivative works without our written consent.
14. Disclaimers
The Platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied. We do not promise that the Platform will be uninterrupted, error-free or free of harmful components.
15. Limitation of liability
To the fullest extent the law allows, Nameless Esports / Armour Studios is not liable for any indirect, incidental, special, consequential or punitive damages arising from your use of, or inability to use, the Platform. Our total liability to you for any claims under these Terms is limited to the amount you paid us in the 12 months before the claim.
16. Termination
We may suspend or end your account for conduct that we decide breaks these Terms or harms the Platform, other users or third parties. You can delete your account in Settings at any time once any paid plan has ended (a parent first removes or hands over the family accounts they manage).
When your account ends, your right to use the Platform ends. Parts of these Terms that by their nature should continue, including ownership, disclaimers and limits of liability, continue.
17. Governing law
These Terms are governed by the laws of the United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration or in a court of competent jurisdiction. Nothing in these Terms takes away rights you have under the consumer protection laws of the country where you live.
18. Changes to these Terms
We may change these Terms. We will post the updated version here with a new "Last updated" date. If you keep using the Platform after changes are posted, you accept the revised Terms.
19. Contact
For questions about these Terms, contact us:
Nameless Esports / Armour Studios
contact@namelessesports.com