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Privacy policy

Last updated: October 28, 2026

Nameless Esports / Armour Studios ("we," "our," or "us") operates Nameless Esports at https://namelessesports.com, Nameless Arena (play.namelessesports.com), your account at app.namelessesports.com, Broadcast Studio and its desktop app, coaching, and the Nameless Esports store (the "Platform"). This Privacy Policy describes how we collect, use, share and protect your information when you use the Platform.

1. Children and teens

12 and under. Children 12 and under cannot sign up on their own; our sign-up asks for a date of birth and refuses anyone under 13. A parent or guardian can create a family (managed) account for their child after giving verifiable parental consent, either with a small card charge (50¢, refunded straight away) or a signed consent form. For a family account we collect only a display name the parent picks (never a real name), a birth year, a preset avatar (no photo uploads), and what the child does in the events, teams and chats the parent allows. All notices go to the parent. The child is never listed in search, the public API or the sitemap, appears as "Nameless player" unless the parent allows the display name, cannot make team finder posts or uploads, and can only message teammates (and event staff, if the parent allows). A parent can review, export or delete the child's information, or withdraw consent, at any time from the family dashboard or by emailing us. A child account still waiting for consent after 30 days is deleted. If we learn that we collected information from a child under 13 without a parent's consent, we delete it.

Handover at 13. In the year the child turns 13 we remind the parent, who can approve a handover. The teen then adds their own email and password and the account, with its history, becomes theirs. Parent oversight continues after that only if the teen agrees.

13 to 17. Teens use the Platform with privacy defaults: direct messages only from connections, and their public profile hides real name, location, school and graduation year. Purchases need a parent's approval through the family system. Any signed-in user can remove what they posted at Remove my content.

2. Information we collect

  • Account information: name, email, username, password (hashed), birth year (we ask for a date of birth and keep only the year), profile image, and the Discord or Google account you sign in with.
  • Profile data: games, ranks you add, region, bio, socials and anything else you choose to show on your profile.
  • Linked accounts: when you connect start.gg, Challonge, Challengermode, Discord, Twitch, Riot or Epic in Settings, Connections, we receive your account ID, username and avatar from that service and store the access tokens it issues encrypted. We use them only for the features you connected the account for, such as importing tournaments, keeping brackets in sync, reporting results back and verifying who you are in game.
  • Competition and community data: teams and rosters, registrations (including the contact details an organizer asks for), check-ins, match reports, disputes, results, placements, reputation points and badges, communities you join and your role in them.
  • Payments and payouts: Stripe processes card payments for subscriptions, memberships, entry fees, passes and coaching; we never see or store full card numbers. We keep what you bought, amounts, refunds and your billing country. If you set up payouts (for a community, an event or as a coach), Stripe collects the identity and bank details its Connect onboarding requires; we keep your Stripe account ID and payout records. For prizes on events we run, we collect a tax form (such as a W-9 or W-8BEN) and screen for sanctions.
  • Coaching: the service you booked, session times, the goals, rank, VOD link and time zone you give in the booking form, problem reports, and the session thread. For coaches who connect Google Calendar, we store an encrypted Google token, read free and busy times to show open slots, and create, move and delete session events (with a video link) on their calendar.
  • Broadcast Studio desktop app: each device you sign in on (a hashed install ID, a device label, operating system, app version, and when it was last seen), the broadcast profiles and settings you save, the match and roster data you use on stream, performance measurements (how fast results reach your overlay), usage events at most hourly, and the bug reports you choose to send (including the app log you attach).
  • Usage data: IP address, browser, device and pages visited, and, only with your consent, analytics (section 7).
  • Communications: messages, match chat, support tickets and contact form submissions.
  • Store orders: checkout runs on Fourthwall, which collects your name, email, shipping address and payment details for your order. We receive order details from Fourthwall to support you.

3. How we use your information

  • Create and manage your account and profile, including family accounts and handovers.
  • Run competitions (registration, check-in, scheduling, brackets, match rooms, results and standings) and communities (membership, roles and community pages).
  • Calculate public rankings, reputation levels and badges from your competition record.
  • Process subscriptions, memberships, entry fees, coaching purchases, refunds and payouts, and keep the records the law requires.
  • Run coaching: match you with your coach, put the session on the coach's calendar, add you to the Nameless Discord server with a coaching role (with your permission through Discord), open a private Discord thread for the session with your coach and our staff, post booking updates to a staff channel, and send reminders.
  • Notify you in the app, by email and, if you linked Discord, by Discord message (for example check-in opening, your match starting, a result to confirm, a booking or a dispute). Emails for a family account go to the parent, and a teen's parent is copied on coaching emails.
  • Run Broadcast Studio: sign in your devices, deliver updates, sync your profiles and measure performance.
  • Keep the Platform safe: moderation (including an automated word filter), fraud and abuse prevention, sanctions checks and security.
  • Improve the Platform through analytics, only with your consent.
  • Comply with the law.

We do not sell your personal information and we do not share it for cross-context behavioral advertising.

4. What is public

Profiles, team rosters, competition entries, results, standings, rankings, and reputation levels and badges are public. Registration contact details are visible only to that event's organizers. Lobby details are visible only to the teams in a match and to organizers. Community owners and admins can see their members and join requests. A coach sees the details of bookings with them. Family accounts and teens get the extra limits in section 1.

5. Sharing of information

  • Service providers who help us run the Platform under contract: Vercel (hosting), Neon (database), Stripe (payments, payouts and Connect onboarding), Resend and SendGrid (email), Ably (real-time updates), Cloudflare R2 and Amazon Web Services (file storage), Upstash (rate limiting), Inngest (background jobs), Google Analytics and Vercel Analytics (only with your consent), Fourthwall (the store), and GitHub (bug reports from Broadcast Studio).
  • Services you use through us: Discord (sign-in, notifications, coaching roles and threads), Google (sign-in, and Google Calendar for coaching invites to your email), and linked services when you ask us to (for example reporting a result back to start.gg). A child's information is only sent to start.gg or Challonge if the parent allows it.
  • Organizers, communities and coaches: the organizers of events you enter, the communities you join or pay, and the coach you book see what they need to run that event, membership or session. A community or coach paid through Stripe Connect receives payment details about your purchase from Stripe.
  • Legal requirements and safety: if the law, a court order or a government authority requires it, or to protect the rights, property or safety of Nameless Esports / Armour Studios, our users or the public.
  • Business transfers: in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.

6. Data retention

We keep your account data while your account is active. You can delete your account in Settings once any paid plan has ended. Deleting it removes your personal details from your account straight away (name, email, profile, birth year, linked accounts and their tokens, API keys and sign-in sessions). Results, rosters and messages you already sent stay, shown as "Deleted user", so other people's records are not broken. We keep billing records, tax forms and prize claims for as long as the law requires, and records of privacy requests for 24 months. A conversation both people hid is deleted after 180 days with no new messages.

7. Analytics and cookies

We use essential cookies to keep you signed in and secure. Only if you choose "Accept" in the cookie banner, we also load Google Analytics (which sets cookies; IP addresses are anonymized) and Vercel Analytics (which does not set cookies) to understand how the Platform is used. If you choose "Essential only", neither loads. If your browser sends a Global Privacy Control signal, neither loads even if you accepted earlier, and, when you are signed in, we record the signal as an opt-out on your account.

Our Cookie Policy lists every cookie we set and lets you change your choice.

8. Your rights and choices

  • Access and correction: view and update your information in your account settings.
  • Copy of your data: download your personal data as a JSON file from your account settings (linked accounts are included, never their tokens).
  • Deletion: delete your account in Settings (section 6), or ask us.
  • Privacy requests: ask for a copy, a correction, deletion, or to opt out or limit use on Your privacy choices, signed in or by email. We confirm requests within 10 business days and answer within 45 days.
  • Remove what you posted: Remove my content.
  • Linked accounts: disconnect any linked service in Settings, Connections.
  • Communications: unsubscribe from non-transactional emails with the link in them, and turn off the activity digest in your settings. Alerts about events, purchases and bookings you are part of are part of running them.
  • Cookies: change your choice on the Cookie Policy page.

9. Security

We use encrypted connections (HTTPS), hashed passwords, encrypted storage of linked account and calendar tokens, and access controls. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Third-party sites

The Platform links to and hands you over to other sites (including Stripe, Fourthwall, Discord, Google, start.gg, Challonge, Twitch and our partners' sites). We are not responsible for their privacy practices; please review their privacy policies.

11. Changes to this policy

We may update this Privacy Policy. We will post the updated policy on this page with a new "Last updated" date.

12. Contact us

If you have questions, requests or concerns about this Privacy Policy, contact us:

Nameless Esports / Armour Studios
contact@namelessesports.com